Standard Delivery

• Continental U.S.: $6.99 flat rate, free shipping on orders over $60 (excluding tax, and after discounts are applied). It typically takes 3-5 business days after dispatch.
• Alaska & Hawaii: $18.00 flat rate, free shipping on orders over $120 (excluding tax, and after discounts are applied). It typically takes 5-8 business days after dispatch.
• Orders are shipped via UPS, USPS, DHL e-Commerce, FedEx, or Amazon Shipping through our US-based 3PL warehouse.
• Delivery times may vary depending on the shipping method, carrier delays, weather, or other conditions beyond our control.

Address Accuracy

• Please ensure your shipping address is accurate and complete during checkout. Once your order is packed, we cannot change the address or modify the order.
  
• Email requests to change an address cannot be guaranteed.
  
• We are not responsible for lost or undelivered packages due to incorrect or incomplete address information provided at checkout.

Lost or Missing Packages

• Once a package is marked “Delivered”, responsibility is transferred to the customer.
  
• If tracking has not updated for an extended period, please email torriden.usa@torriden.com.
  

Delivery Delays

• Delivery times may be longer during sales events or new product launches due to high order volumes.
  
• Delays may also occur due to weather conditions, carrier disruptions, customs duties, or local inspections.
  

Return Eligibility

• Returns accepted within 30 days of delivery.
• Items must be in original condition (unworn/unused, all free gifts, original packaging).
  
• Email torriden.usa@torriden.com before returning with photos of:

1. The product
2. The expiration date and LOT code (found on the bottom)
3. The packaging and shipping label with the tracking number

We cannot accept:

• Returns without prior request/approval.
• Items damages during return shipping.
• Items purchased from unauthorized retailers.

Return Process

• Email torriden.usa@torriden.com to request a return.
• If approved, you’ll receive a return shipping label and instructions.
• Pack your items securely, attach the return label, and remove any old labels.
• Drop off the package at USPS.

Damages, Issues & Exchanges

• Inspect your order upon arrival. If defective, damaged, or incorrect, email us immediately with photos of:

1. The product
2. The expiration date and LOT code (found on the bottom)
3. The packaging and shipping label with the tracking number

• We are not responsible for lost/stolen packages after delivery.
• Exchanges are not offered. To replace an item, return it and place a new order. 

Return Costs & Refunds

• Returns for Damaged or Incorrect Items
  If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method. 

• Returns Due to Change of Mind
  Customers are responsible for round-trip shipping costs. Fees depend on your original shipping eligibility and location:
  

1. Orders that did not qualify for free shipping:
   Only the return label fee will be deducted. The original shipping fee is not refundable.
2. Orders that qualified for free shipping:
   Return label fee plus the original shipping fee will be deducted from your refund.
3. Return Label Fees:
   -Continental U.S.: $6.99
   -Alaska & Hawaii: $18
4. Partial returns:
   Return label fees apply based on your shipping region (see above).

• Refunds are issued after returned items are inspected. Processing time may vary depending on your bank. For any return questions, feel free to reach out to us at torriden.usa@torriden.com

Customs & Import Charges

• Buyers are responsible for any customs or import charges.
• Check with your country’s customs office before purchase for details.