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FREE SHIPPING with $60+
FREE SHIPPING with $60+
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Refund policy

Return Eligibility

  • Returns accepted within 30 days of delivery.
  • Items must be in original condition (unworn/unused, all free gifts, original packaging).
  • Email torriden.usa@torriden.com before returning with photos of:
  1. The product
  2. The expiration date and LOT code (found on the bottom)
  3. The packaging and shipping label with the tracking number

We cannot accept:

  • Returns without prior request/approval.
  • Items damages during return shipping.
  • Items purchased from unauthorized retailers.

 

Return Process

  • Email torriden.usa@torriden.com to request a return.
  • If approved, you’ll receive a return shipping label and instructions.
  • Pack your items securely, attach the return label, and remove any old labels.
  • Drop off the package at USPS.

 

Damages, Issues & Exchanges

  • Inspect your order upon arrival. If defective, damaged, or incorrect, email us immediately with photos of:
  1. The product
  2. The expiration date and LOT code (found on the bottom)
  3. The packaging and shipping label with the tracking number
  • We are not responsible for lost/stolen packages after delivery.
  • Exchanges are not offered. To replace an item, return it and place a new order. 

 

Return Costs & Refunds

  • Returns for Damaged or Incorrect Items
    If your item arrives damaged or you received the wrong product, we’ll cover the return shipping cost. A full refund will be issued to your original payment method. 

 

  • Returns Due to Change of Mind
    Customers are responsible for round-trip shipping costs. Fees depend on your original shipping eligibility and location:
  1. Orders that did not qualify for free shipping:
    Only the return label fee will be deducted. The original shipping fee is not refundable.
  2. Orders that qualified for free shipping:
    Return label fee plus the original shipping fee will be deducted from your refund.
  3. Return Label Fees:
    -Continental U.S.: $6.99
    -Alaska & Hawaii: $18
  4. Partial returns:
    Return label fees apply based on your shipping region (see above).

     

    • Refunds are issued after returned items are inspected. Processing time may vary depending on your bank. For any return questions, feel free to reach out to us at torriden.usa@torriden.com

     

    Customs & Import Charges

    • Buyers are responsible for any customs or import charges.
    • Check with your country’s customs office before purchase for details.